Towards More Gracious Disagreement

Someone recently corrected my pronunciation of schism. I had said shism, and I was corrected to skism, which I accepted without retort. Looking at a dictionary the next day, I learned that both are acceptable in U.S. English, but both are less acceptable than sizm. (See Merriam-Webster.com.) I also learned from this exercise that my corrector didn't actually know what he was talking about.

That was a minor incident, but it reminded me that correcting the words or meaning of another can be a perilous proposition. Here are some of the risks of correcting others.

• Too much alacrity suggests an agenda beyond simple correction. It suggests anger, insecurity, revenge, or something even darker.
• Too much confidence puts you at risk of appearing arrogant.
• A mistaken correction risks making you look foolish — if not immediately, later.
• Even if you're right, you risk offending the person you corrected, or offending others, which can create or exacerbate tension in the group.
• Correcting something irrelevant to the conversation can deflect the group from its intended focus.

Probably you can think of half a dozen more risks if you spend an hour at it.

And there are oodles of ways to offer your views abrasively. When you hear someone use one of these, take cover, because something bad could be about to happen:

• You're wrong (mistaken, misinformed, …)
• The right answer is X
• That's not so; that's old information
• I used to think so, too (before I achieved my current state of enlightenment)

Sometimes, the urge to correct can be overwhelming. And sometimes, correction is actually called for. Here are some tips for offering your own views in ways that limit the risks.

Check for necessity and effectiveness

Is correction really necessary? Will correction advance the conversation in a material way? Generally, unless you're responding to a prior request, it doesn't pay to correct others' grammar, diction, pronunciation, tact, or manners.

Acknowledge your own fallibility

Acknowledge that you could be mistaken. For instance, "I remember that a little differently — I thought it went this way, …."

Make details optional

Ask yourself, "Is correction
really necessary? Will correction
advance the conversation
in a material way?"

For even more safety, give the person or the group a choice: "I remember that discussion a bit differently — if that would be helpful."

Acknowledge your own subjectivity

"I disagree," is mostly a statement about your own thoughts; "You're wrong," is mostly a judgment about what the other has said, or what you believe the other said. The former is a little safer because it's information about yourself.

Most important, when you offer an alternative view, or a correction, in whatever form, look first for potholes. Leading the group in the wrong direction can be hazardous to all, especially to the one who led them there.  Top    Next Issue

Do you spend your days scurrying from meeting to meeting? Do you ever wonder if all these meetings are really necessary? (They aren't) Or whether there isn't some better way to get this work done? (There is) Read 101 Tips for Effective Meetings to learn how to make meetings much more productive and less stressful — and a lot more rare. Order Now!

For more about differences and disagreements, see "Appreciate Differences," Point Lookout for March 14, 2001; "When You Think They've Made Up Their Minds," Point Lookout for May 21, 2003; "Blind Agendas," Point Lookout for September 2, 2009; and "Is the Question "How?" or "Whether?"," Point Lookout for August 31, 2011.

Your comments are welcome

About Point Lookout

Thank you for reading this article. I hope you enjoyed it and found it useful, and that you'll consider recommending it to a friend.

This article in its entirety was written by a human being. No machine intelligence was involved in any way.

Point Lookout is a free weekly email newsletter. Browse the archive of past issues. Subscribe for free.

Support Point Lookout by joining the Friends of Point Lookout, as an individual or as an organization.

Do you face a complex interpersonal situation? Send it in, anonymously if you like, and I'll give you my two cents.

Related articles

More articles on Personal, Team, and Organizational Effectiveness:

Guidelines for Delegation

Mastering the art of delegation can increase your productivity, and help to develop the skills of the people you lead or manage. And it makes them better delegators, too. Here are some guidelines for delegation.

Clueless on the Concept

When a team member seems not to understand something basic and important, setting him or her straight risks embarrassment and humiliation. It's even worse when the person attempting the "straightening" is wrong, too. How can we deal with people we believe are clueless on the concept?

Bottlenecks: I

Some people take on so much work that they become "bottlenecks." The people around them repeatedly find themselves stuck, awaiting responses or decisions. Why does this happen and what are the costs?

Preventing Sidebars

Sidebar conversations between meeting participants waste time and reduce meeting effectiveness. How can we prevent them?

The Risks of Too Many Projects: II

Although taking on too many projects risks defocusing the organization, the problems just begin there. Here are three more ways over-commitment causes organizations to waste resources or lose opportunities.

See also Personal, Team, and Organizational Effectiveness, Effective Meetings and Effective Communication at Work for more related articles.

Forthcoming issues of Point Lookout

Coming May 15: Should I Write or Should I Call?

After we recognize the need to contact a colleague or colleagues to work out a way to move forward, we next must decide how to make contact. Phone? Videoconference? Text message? There are some simple criteria that can help with such decisions. Available here and by RSS on May 15.

And on May 22: Rescheduling Collaborative Work

Rescheduling is what we do when the schedule we have now is so desperately unachievable that we must let go of it because when we look at it we can no longer decide whether to laugh or cry. The fear is that the new schedule might come to the same end. Available here and by RSS on May 22.

Coaching services

I offer email and telephone coaching at both corporate and individual rates. Contact Rick for details at rbrendPtoGuFOkTSMQOzxner@ChacEgGqaylUnkmwIkkwoCanyon.com or (650) 787-6475, or toll-free in the continental US at (866) 378-5470.

Get the ebook!

Past issues of Point Lookout are available in six ebooks:

• Get 2001-2 in Geese Don't Land on Twigs (PDF, )
• Get 2003-4 in Why Dogs Wag (PDF, )
• Get 2005-6 in Loopy Things We Do (PDF, )
• Get 2007-8 in Things We Believe That Maybe Aren't So True (PDF, )
• Get 2009-10 in The Questions Not Asked (PDF, )
• Get all of the first twelve years (2001-2012) in The Collected Issues of Point Lookout (PDF, )

Are you a writer, editor or publisher on deadline? Are you looking for an article that will get people talking and get compliments flying your way? You can have 500-1000 words in your inbox in one hour. License any article from this Web site. More info