When we converse, in meetings, in hallways or cramped into those tiny seats in coach class, we sometimes want to change the subject. Or maybe we usually want to change the subject. And sometimes we want to stick to the subject, when someone else doesn't. Here's Part I of a catalog of tactics we use to change the subject, and some tactics for preventing the change.
- Ignoring (or pretending not to hear) what your partner said
- When you have the "conversational ball," people assume that you'll continue with the current thread. Pretending to be unaware of the thread frees you to change the subject. This is especially useful when the latest contribution was an uncomfortable question.
- Sometimes, when people haven't yet agreed on the subject, this tactic is actually a way of negotiating the subject. It's also used in reactive mode, to resist the attempts of others to change the subject.
- When the distribution of power among the participants is fairly uniform, you can defeat this tactic by politely but firmly repeating what was apparently missed. Humor helps. But when your partner has a power advantage, resisting can be risky, because your partner almost certainly has more effective tools available.
- Distractions
- Offers of food or drink — one of many distraction tactics — are sometimes used to divert a partner who has targeted a weakness, or to break a partner's momentum. Other useful distractions:
- Pretending to receive a mobile phone call. Most people assume that someone who suddenly answers a mobile phone that wasn't "ringing," is answering a phone that had been set to "vibrate." But that's an assumption. The call might be real — or not.
- Summoning a server. This distraction is useful in restaurants, at parties, waiting for parking attendants, or whenever servers are present.
- If your attention is required by the distraction, as it might be in the case of a summoned waiter, waitress, or wine steward, resisting the distraction can appear to be rude. Nevertheless, try to maintain your hold on the conversational thread. When the distraction ends, steer the conversation back to your topic of choice.
- Mutual agreement
- Sometimes, we seek a change of subject by mutual agreement. This is an important Offers of food or drink
are sometimes nothing
more than diversionspart of orderly discourse. The key phrases to use are permission-seeking: "Can we look at something else for a moment?" or "I have another matter I'd like to discuss…" - Changing subjects by agreement can be (paradoxically) contentious, especially if the parties have an asymmetric power relationship, when the "agreement" is achieved by implicit coercion.
- But whether or not coercion is involved, it's usually wise to accede to the request — if you ever want others to honor your own requests.
Turns out that this subject is too big for one edition. So I'll stay with this subject next time. Top Next Issue
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Related articles
More articles on Personal, Team, and Organizational Effectiveness:
- Games for Meetings: I
- We spend a lot of time and emotional energy in meetings, much of it engaged in any of dozens of ritualized
games. Here's Part I of a little catalog of some of our favorites, and what we can do about them.
- Decisions, Decisions: I
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it can also be thrilling. What processes do groups use to make decisions? How do we choose the right
process for the job?
- Asking Brilliant Questions
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- An Emergency Toolkit
- You've just had some bad news at work, and you're angry or really upset. Maybe you feel like the target
of a vicious insult or the victim of a serious injustice. You have work to do, and you want to respond,
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- Preventing Sidebars
- Sidebar conversations between meeting participants waste time and reduce meeting effectiveness. How
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See also Personal, Team, and Organizational Effectiveness, Effective Communication at Work and Conflict Management for more related articles.
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